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How We Handle Your Account Information

Your privacy is central to how 88atm operates. We're transparent about what we collect when you open an account, how we use that information to process your deposits…

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88atm How We Handle Your Account Information
REACH OUT ANYTIME

Contact Us About Your Privacy

If you have questions about how we handle your data, want to request access to your personal information, or need to update your details, our support team is here to help.

Email Support Send your privacy request to [email protected]. Include your account email and a clear description of what you need. We aim to respond within one business day.
Live Chat Open the chat widget in your 88atm lobby and ask for the privacy team. Available during peak hours to answer immediate questions about data handling or account access.
Account Settings Update your contact information, communication preferences and data retention settings directly in your account dashboard under Security & Privacy without contacting support.
HOW WE PROTECT YOU

Our Data Security & Retention Practices

88atm encrypts all transmissions between your device and our servers using industry-standard TLS protocols.

Data Encryption

All personal and payment data travels over encrypted connections. Your banking tokens for Touch 'n Go, GrabPay, Boost dan FPX are never stored in readable form, protecting you from unauthorised access.

Cookie Use

We use session cookies to keep you logged in safely and analytics cookies to understand how you use the lobby. You can configure cookie preferences in your browser; some features may require essential cookies to function.

Account Access Control

Only you and verified support staff can access your account details. We require two-factor authentication when you reset your password or make withdrawal requests to prevent unauthorised changes.

Data Retention

We keep withdrawal records and verification documents for seven years to meet local regulatory requirements. Gameplay history is retained for your account lifetime unless you request deletion after closing.

Third-Party Sharing

We share minimal data only with payment processors, fraud-prevention services and where required by law. Each processor signs a data-processing agreement to protect your information under the same standards.

Your Rights

You can request access to your data, correct inaccuracies, export your account history or request deletion where local law permits. Email [email protected] with your account details and we'll process your request within five business days.

Frequently Asked Questions About Your Data

Players in Kuala Lumpur, Klang and across Malaysia have common questions about privacy rights, data collection and security. Below are answers to the questions we hear most often. For anything not covered here, our support team is ready to help.

We collect your name, email, phone number, date of birth and address for identity verification. When you make deposits via Touch 'n Go, GrabPay, Boost dan FPX, we also receive transaction records from the payment processor. Gameplay data is linked to your account for record-keeping and dispute resolution.

We retain withdrawal records and identity verification documents for seven years to comply with local financial regulations. Account activity logs are kept for three years. Gameplay history is deleted immediately upon request after closure, unless a dispute is active. You can request data deletion by emailing [email protected].

Yes. Send a data-access request to [email protected] with your account email and username. We'll send you a copy of all personal data we hold within five business days. You can also download a summary of your account activity directly from your Account Settings under Privacy & Downloads.

We do not sell your personal information. We share data only with payment processors, fraud-detection services and legal authorities where required by law. Each third party signs a data-processing agreement binding them to the same privacy standards we maintain. You can see our full list of processors on request.

Cookies let us keep you logged in securely and remember your preferences in the lobby. Analytics cookies help us understand which games are played most and how visitors navigate. You can control non-essential cookies in your browser settings; however, session cookies are required for your account to function safely.

We monitor our systems continuously for unauthorised access. If a breach occurs affecting your personal data, we will notify you via email within 30 days and explain what happened, what we've done to secure your account, and steps you can take. We maintain cyber-insurance and regular security audits to minimise risk.

Yes, subject to local law. We can delete your account data after seven years if no regulatory obligation requires us to keep it. For immediate deletion requests, we'll remove gameplay history and optional data quickly, but must retain identity and transaction records as required by Malaysian financial regulations. Contact [email protected] to start the process.

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